Our MT4 feed on some “micro” indices went down in the night from November 13th to November 14th, 2019. NB: the downtime did NOT affect FX pairs, commodities, stocks and cryptos on MT4, and MT5 operated as normal. This blog post explains what happened and what we did about it. What happened One of our Prime Brokers […]

Our MT4 feed on some “micro” indices went down in the night from November 13th to November 14th, 2019.

NB: the downtime did NOT affect FX pairs, commodities, stocks and cryptos on MT4, and MT5 operated as normal.

This blog post explains what happened and what we did about it.

What happened

One of our Prime Brokers had issues with their “micro” Liquidity Provider on STOXX50E, UK100, GER30 and WS30 in the very early European morning.

We worked with them to isolate, then fix the root cause  and resumed streaming later in the European morning.

Our decision

Whilst our PB has refused to indemnify us for their downtime, our Operations Department has proactively reviewed all affected orders. We will affected customers wherever a compensation is due. Luckily enough, some of our customers benefited from this incident and made larger profits than they planned!

If you feel any of your orders ought to be reviewed, kindly reach out to info@darwinex.com. As ever, don’t forget to mention your MT4 account number and (where possible), Order ID.

We keep working hard to improve our liquidity, the better our LPs, the lower the chances that this sort of incidents take place.

Please accept our sincerest apologies for the inconvenience and do let us know if doubts remain. We’ll do our utmost to clarify!

There is a public holiday in Japan on Monday, 4th of November. Kindly note that during this time spreads may be wider and liquidity may be thinner. Bank holidays may also give rise to changes on the applicable swap rates.

There is a public holiday in Japan on Monday, 4th of November. Kindly note that during this time spreads may be wider and liquidity may be thinner. Bank holidays may also give rise to changes on the applicable swap rates. For any questions, don’t hesitate to reach out to info@darwinex.com.

Please be aware that there is a public holiday in New Zealand on Monday, October 28th during which spreads may be wider and liquidity may be thinner. For any questions, reach out to info@darwinex.com.

Please be aware that there is a public holiday in New Zealand on Monday, October 28th during which spreads may be wider and liquidity may be thinner. For any questions, reach out to info@darwinex.com.

We’d like to inform you that MetaTrader terminals are currently not working correctly when using Wine or PlayOnMac on MacOS Catalina. CodeWeavers (developers of Wine) are already working on fixing this. We recommend that if you use Wine or PlayOnMac on MacOS, you postpone updating the operating system to MacOS Catalina until a solution is […]

We’d like to inform you that MetaTrader terminals are currently not working correctly when using Wine or PlayOnMac on MacOS Catalina. CodeWeavers (developers of Wine) are already working on fixing this.

We recommend that if you use Wine or PlayOnMac on MacOS, you postpone updating the operating system to MacOS Catalina until a solution is ready.

In the meantime, users who are already affected can continue using MetaTrader on MacOS by installing Windows as an alternative OS or by using Parallels.

For any questions, don’t hesitate to contact us at info@darwinex.com.

Please be informed that our margin requirements for Professional Clients are changing on Friday (18 October 2019) around 17:00 UK time due to the uncertainty around the Brexit negotiations. Retail Clients are not affected by this change. The new margin requirements described below will remain in force until further notice. In this connection, please note that the new margin requirements […]

Please be informed that our margin requirements for Professional Clients are changing on Friday (18 October 2019) around 17:00 UK time due to the uncertainty around the Brexit negotiations. Retail Clients are not affected by this change.

The new margin requirements described below will remain in force until further notice.

In this connection, please note that the new margin requirements will affect both EXISTING and NEW positions. Kindly make sure you have enough available margin / equity in your account for the days leading up to and during the voting/announcement of results.

For the ease of reference, Margin in % =  (1/max. leverage)* 100. In other words:

0.50 % = 1:200 leverage

1.00 % = 1:100 leverage

2.00 % = 1:50 leverage, etc.

Need help? At info@darwinex.com we’ll be happy to assist you!

We’d like to inform our traders of the possible extraordinary UK parliamentary sitting on Saturday October 19th, 2019 where a vote may be held on any Brexit deal achieved at the EU Council meeting this week.

We’d like to inform our traders of the possible extraordinary UK parliamentary sitting on Saturday October 19th, 2019 where a vote may be held on any Brexit deal achieved at the EU Council meeting this week.

Due to the uncertainty created by this event, we urge our traders to proceed cautiously as market moves may be large. Particular attention should be paid to the market open on Sunday October 20th, where there is potential for high volatility which may cause market gaps.

To manage their account effectively, traders should review margin rates and that there is sufficient collateral to cover their exposure.

For any questions, reach out to info@darwinex.com and we’ll be happy to help.